For any warranty claims please contact us directly.

 

1. What is covered under the Open Road Adventure Co warranty?

1.1. Our Open Road Adventure Co warranty covers STRUCTURAL and MOVING PARTS in respect of all products and the manufacture thereof.

1.2. Open Road Adventure Co offers, from the date of the original invoice, a:

1.2.1. 2 YEAR STRUCTURAL WARRANTY (on frames, panels, etc)

1.2.2. 1 YEAR WARRANTY ON MOVING PARTS (hinges, shocks, sliders etc)

1.3. Alu-Cab will provide a warranty repair/replacement service at its sole discretion, subject to verification of the relevant defect.

1.4. All transport charges, including shipping, handling, and insurance fees, will be for the account of the customer.

1. What is not covered under the Open Road Adventure Co warranty?

2.1. The warranty covers the manufacturer’s defaults only. It does not cover damages resulting from wear and tear, misuse, natural disasters, or accidents. The warranty shall furthermore not apply in the event that the product has been altered or modified in any manner.

3. Receiving procedure

All goods received from Open Road Adventure Co must adhere to the following procedure. Failure to comply with this procedure may result in a warranty claim not being accepted.

3.1. All boxes must be inspected for damage or defects in the presence of the driver or representative of the transport company.

3.2. All boxes must be opened, and contents inspected for damage or defects in the presence of the driver or representative of the transport company.

3.3. Where damage is observed on any products or boxes, such damage must immediately be reported to the driver or representative of the transport company, and the delivery waybill must be endorsed by the driver or representative of the transport company.

3.4. Where damage is observed on any products, these products must not be accepted without prior confirmation from Open Road Adventure Co, and confirmation of any damages in writing.

3. Warranty claim process

4.1. Customer to contact their dealer regarding claim.

A. Pictures of the affected parts.

4.2. Open Road Adventure Co will evaluate the claim, and subsequently advise the customer of the steps forward.

4.3. Should the unit be repairable, Open Road Adventure Co will advise on the next steps.

4.4. The repair centre will make a detailed assessment and provide Open Road Adventure Co with the assessment in order to finalize the claim.

4.5. Once approved, the unit must be returned to the repair centre in Whitchurch which we will work with you to fine a date and time that works for you.